JOB SUMMARY:

Responsible for administering the day-to-day activities of the business office, including: welcoming of patients, answering phone calls, scheduling of appointments, and maintaining patient records.

ESSENTIAL DUTIES:

• First point of contact when answering phone calls. Address patient requests, concerns and needs in a professional and friendly manner.
• Triage decisions, issues, complaints, requests and forward to Practice Manager when they are not in office.
• Discuss treatment, insurance coverage and patient balances with patients.
• Determine what patients will owe in co-pays, deductibles, and other expenses prior to next appointment properly and type document in notes.
• Accept and properly record payments made at time of service, via mail and telephone.
• Present payment options to patients and make necessary arrangements according to the practice's protocol.
• Monitor the schedule daily and schedule appointments in consideration of production and capacity.
• Manage the Doctor schedules to achieve utilization goals through efficient use of appointment time. Verify all patients are scheduled for follow-up appointment, if needed.
• Ensuring all necessary radiographs, lab cases, paperwork and other needed information is updated and complete prior to patient's appointment.
• Verify that medical clearances are received if needed prior to appointments.
• Send requested records from patients and update the patient file.
• Assist with administration assignments and perform other duties as assigned.

BENEFITS:

Competitive Pay

401(k)

Medical/Dental/Vision Insurance

PTO and Holiday Pay

SCHEDULE:

Full-Time

Monday to Friday 7:30 a.m. to 5:00 p.m. (Friday 7:30 a.m. to 3:00 p.m.)

LOCATION: Morganton, NC

EDUCATION:

High School Diploma or equivalent

EXPERIENCE:

1 years of experience working in a dental office, preferred

Bilingual, preferred